www.livechat.com

The website www.livechat.com was graded on March 4th, 2023 for speed, design, security, accessibility, search, social, advertising and technology.

Overall Grade

www.livechat.com achieved an overall grade of 65 out of 100 based on 121 website tests and scanning for over 3,000 website technologies

Speed

Score: 70 / 100

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Design

Score: 84 / 100

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Security

Score: 50 / 100

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Accessibility

Score: 94 / 100

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Search

Score: 90 / 100

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Social

60 / 100

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Advertising

10 / 100

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Technology

69 / 100

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SPEED

A slow website reflects poorly on any business with the majority of people expecting a page to load in less than two seconds and Google now taking website speed into account for search result rankings.

Speed Grade

www.livechat.com achieved a speed grade of 70 out of 100 based on 33 speed tests

Speed Test Summary

Failed: 1
Warnings: 7
Passed: 19
Not Applicable: 6

Speed Test Results

JavaScript execution took 2.1 seconds.

Warnings 2

The size of the document object model was 1493 elements.

Warnings 2

No duplicate Javascript was detected.

Passed 3

No inefficient animated content was detected.

Passed 3

The first contentful paint took 0.6 seconds.

Passed 3

The time to interactive was 4.3 seconds.

Warnings 2

The largest contentful paint took 3 seconds.

Warnings 2

Lazy loading of the largest contentful paint image

Not applicable 4

No legacy JavaScript was detected.

Passed 3

The main thread was busy for 3.2 seconds.

Passed 3

The first input delay was 0.3 seconds.

Failed 1

Modern image formats

Passed 3

Network server latency

Not applicable 4

Usage of document.write() was not detected.

Passed 3

Offscreen and hidden images were lazily loaded.

Passed 3

Preloading of optional fonts

Not applicable 4

The largest contentful paint image was preloaded.

Passed 3

Excessive page redirects were not detected.

Passed 3

Render blocking resources

Not applicable 4

The server response time was 0.2 seconds.

Passed 3

The speed index was 2 seconds.

Passed 3

Lazy loading of third party resources

Not applicable 4

The total blocking time was 0.6 seconds.

Warnings 2

The total page size was 2.6 megabytes (MB).

Passed 3

Unminified CSS was not detected.

Passed 3

Unminified JavaScript was not detected.

Passed 3

Unused CSS rules were not detected.

Passed 3

Some unused JavaScript was detected.

Warnings 2

Images are optimized.

Passed 3

Preconnects to required origins were detected.

Passed 3

Preloading of resources

Not applicable 4

Using responsive images could improve performance.

Warnings 2

Text compression was detected.

Passed 3

DESIGN

You have 2.7 seconds to grab the attention of your target audience. The best websites achieve this with a unique brand identity, strong visuals, and a clear message.

Design Grade

www.livechat.com achieved a design grade of 84 out of 100 based on 16 design tests

Design Test Summary

Failed: 2
Warnings: 0
Passed: 11
Not Applicable: 3

Design Test Results

A properly defined charset was detected.

Passed 3

Background and foreground colors do not appear to have a sufficient contrast ratio.

Failed 1

The cumulative layout shift was minimal.

Passed 3

The doctype was specified.

Passed 3

Text remains visible during font loading.

Passed 3

Legible font sizes

Not applicable 4

The user's location was not requested on page load.

Passed 3

Images were not displayed with the correct aspect ratio.

Failed 1

Responsive images were detected.

Passed 3

Meta refresh

Not applicable 4

Unload event listeners were not detected.

Passed 3

Notification permission was not requested on page load.

Passed 3

Tap targets

Not applicable 4

Image elements have a defined width and height.

Passed 3

Passive event listeners detected.

Passed 3

The viewport was set with width or initial-scale.

Passed 3

SECURITY

A secure website protects both visitors and the website owner from hackers and cyber criminals who are continuously scanning for weak websites to attack.

Security Grade

www.livechat.com achieved a security grade of 50 out of 100 based on 6 security tests

Security Test Summary

Failed: 3
Warnings: 0
Passed: 3
Not Applicable: 0

Security Test Results

Deprecated API calls were detected.

Failed 1

Console errors were detected.

Failed 1

Inspector issues were detected.

Failed 1

The website uses HTTPS.

Passed 3

Vulnerable JavaScript libraries were not detected.

Passed 3

Password fields can be pasted into.

Passed 3

ACCESSIBILITY

Many websites are developed with accessibility barriers that make them difficult or even impossible for visually impaired and other disabled visitors to use.

Accessibility Grade

www.livechat.com achieved a accessibility grade of 94 out of 100 based on 38 accessibility tests

Accessibility Test Summary

Failed: 1
Warnings: 0
Passed: 16
Not Applicable: 21

Accessibility Test Results

Access key values

Not applicable 4

Definition lists

Not applicable 4

Definition list items

Not applicable 4

Unique focusable elements

Not applicable 4

Unique ARIA IDs

Not applicable 4

Form field labels

Not applicable 4

Frame elements have a title.

Passed 3

Heading elements appear in a sequentially descending order.

Passed 3

The HTML element has a lang attribute.

Passed 3

The HTML element has a valid lang attribute.

Passed 3

Image button alt attributes

Not applicable 4

Form elements have associated labels.

Passed 3

Some links do not have a discernible name.

Failed 1

Lists contain only list elements.

Passed 3

List items are contained within a parent list.

Passed 3

Zooming and scaling is allowed.

Passed 3

Object elements alternate text

Not applicable 4

Tabindex values

Not applicable 4

Table headers markup

Not applicable 4

Table header data cells

Not applicable 4

Lang attributes

Not applicable 4

Video elements contain a track element with captions.

Passed 3

SEARCH

People search on Google every day to help them find whatever they are looking for, but are you doing the rights things to encourage Google to display your website in search results ahead of your competitors?

Search Score

www.livechat.com achieved a search grade of 90 out of 100 based on 12 search tests

Search Test Summary

Failed: 1
Warnings: 0
Passed: 10
Not Applicable: 1

Search Test Results

Canonical links appear to be valid.

Passed 3

All links are crawlable.

Passed 3

A document title was detected.

Passed 3

A valid hreflang was detected.

Passed 3

A successful HTTP status code was detected.

Passed 3

All image elements do not have alt attributes.

Failed 1

The website is crawlable.

Passed 3

Links have descriptive text.

Passed 3

A meta description was detected.

Passed 3

Plugins were not detected.

Passed 3

The robots.txt is valid.

Passed 3

Structured data

Not applicable 4

SOCIAL

Social platforms can help websites reach, connect, and share information with people who share similar passions or interests.

Social Grade

www.livechat.com achieved a social grade of 60 out of 100 based on over 100 social factors
Facebook Page

A link to a Facebook Page helps visitors find and interact with a website on Facebook.

Instagram Account

A link to an Instagram Account helps visitors discover and interact with a website on Instagram.

LinkedIn Company

A link to a LinkedIn Company helps visitors find and connect with a company on LinkedIn.

LiveChat

LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities.

Open Graph

Open Graph is a protocol that is used to integrate any web page into the social graph.

Twitter Account

A link to a Twitter Account helps visitors discover and interact with a website on Twitter.

Zingsta Recommends

Disclaimer
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ADVERTISING

Online advertising platforms can help businesses and organisations find, reach, and engage with people who are likely to be interested in their products or services.

Advertising Grade

www.livechat.com achieved an advertising grade of 10 out of 100 based on over 200 advertising factors
Linkedin Insight Tag

LinkedIn Insight Tag is a lightweight JavaScript tag that powers conversion tracking, website audiences, and website demographics.

TECHNOLOGY

Choosing the right technology to power your website can often mean the difference between staying one step ahead of your competition or falling behind in the race to engage with customers online.

Technology Grade

www.livechat.com achieved a technology grade of 69 out of 100 based on scanning for over 3,000 website technologies

Technology Test Results

Technology Description Categories
Akamai Akamai is global content delivery network (CDN) services provider for media and software delivery, and cloud security solutions. CDN
Akamai mPulse Akamai mPulse is a real user monitoring (RUM) solution that enables companies to monitor, find, and fix website and application performance issues. RUM
Algolia Algolia offers a hosted web search product delivering real-time results. Search engines
Boomerang boomerang is a JavaScript library that measures the page load time experienced by real users, commonly called RUM (Real User Measurement). JavaScript libraries, RUM
core-js core-js is a modular standard library for JavaScript, with polyfills for cutting-edge ECMAScript features. JavaScript libraries
DigiCert SSL/TLS certificate authorities
Google Analytics Google Analytics is a free web analytics service that tracks and reports website traffic. Analytics
Google Optimize Google Optimize allows you to test variants of web pages and see how they perform. A/B Testing
Google Tag Manager Google Tag Manager is a tag management system (TMS) that allows you to quickly and easily update measurement codes and related code fragments collectively known as tags on your website or mobile app. Tag managers
GSAP GSAP is an animation library that allows you to create animations with JavaScript. JavaScript frameworks
Hotjar Hotjar is a suite of analytic tools to assist in the gathering of qualitative data, providing feedback through tools such as heatmaps, session recordings, and surveys. Analytics
Netlify Netlify providers hosting and server-less backend services for web applications and static websites. PaaS, CDN
Piwik PRO Core Piwik PRO Core is a free alternative to Google Analytics that is privacy & compliance focused. Analytics
Product Hunt Product Hunt is a community-based website that allows makers and marketers to launch their products or services and get in touch with their first real users. Miscellaneous
PWA Progressive Web Apps (PWAs) are web apps built and enhanced with modern APIs to deliver enhanced capabilities, reliability, and installability while reaching anyone, anywhere, on any device, all with a single codebase. Miscellaneous
Stimulus A modest JavaScript framework for the HTML you already have. JavaScript frameworks